Customer Struggle Score | SessionCam

Customer Struggle Score

Automatically identify pages where your customers are struggling

Our new patent-pending, machine-learning algorithm automatically identifies and measures the areas of your website which cause frustration by calculating a Customer Struggle (CS) score.
By identifying these potential issues for you, we can help you quickly improve the user experience and conversion rate of your website.

  • Identify key website issues automatically
  • Save significant time and effort identifying conversion issues
  • Full cross-platform capability – no customization required
CS Score page insights

Machine-learning algorithm

Automatically surface areas of customer struggle and potential conversion issues without the need for expert analysts or significant research time. Our algorithm learns over time, gaining intelligence and delivering better insights.

Track changes over time

Make improvements to the highest priority pages and see the CS Score decrease over time. Understand the impact of your website changes and measure the uplift in conversions.

Save significant time and effort

Filter your recordings, heatmaps and funnels by CS Score – by focusing on pages where users struggle the most, you’ll identify key website conversion issues in half the time.

“At Adnams we took part in the beta trial of the CS score and straight away we were able to identify pages where we were not delivering the right customer experience. It really helped us prioritise our resource on the most important pages and quickly make changes” 

Liz Cobbold Director of Digital & Customer Experience

Try SessionCam for free, or view our plans

Unlock immediate value with our free SessionCam starter account, or contact us today to receive a personal demonstration of our complete CX solution

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