FAQs | SessionCam


How long does Sessioncam take to set-up?

You can add SessionCam to your web site in just a few minutes.
Our simple tag is available to cut and paste onto your site, or you can install it as a plugin (for various platforms).
We create your SessionCam account in just a few moments – so recording can start as soon as you add the tags.

Can I use a tag manager?

Yes, many of clients use a variety of Tag Management solutions.

Some tag management solutions will already have a store of the SessionCam tag, including Google Tag Manager. If they don’t, you can always send the tag to them to be implemented.

Will SessionCam work with any web site architecture and technology?

SessionCam will work with all common technologies used for website development including HTML, ASP, PHP, Ruby on Rails and JSP. Our tag can also be included in popular web building platforms such as Word Press, Drupal, Joomla etc.

Our tag is also configured to work on most older technologies. However, we are unable to capture Flash or content delivered within iframes.

Can I export data and set alerts?

Yes, you can receive email alerts based on the criteria you set. You can also export your data, integrate with other outbound mail systems and create an API.

Can I see which fields are causing customer drop-offs on my form?

Yes, SessionCam has a range of reports to help you analyse which form fields people are dropping off from, which ones generate most error messages and which ones users spend most time on.

Will SessionCam record all of my site visitors?

You determine how much of your web site activity you want to use with SessionCam in terms of the total number of page impressions you want to record each calendar month. SessionCam will record up to the total you specify.

You can choose to record 100% of your web site activity if you wish. Or you can record a smaller volume if you would choose.

SessionCam also provides the flexibility to vary the recording level by hostname or path. For example, you can choose to record a small percentage of traffic on general “brochure” pages and 100% of traffic on transactional pages like the checkout.

Does SessionCam track single page applications (SPA)?

Yes. Straight out-of-the-box, SessionCam will capture all states within a Single Page Application (such as those built using AngularJS, Backbone.js or Knockout.js) and mark these as virtual pageviews. These can be replayed, filtered, heatmapped and added as steps within a sales funnel, just like traditional pages. This happens automatically with no additional code changes or configuration.

This functionality also works with older browsers and frameworks which don’t support the HTML5 History API. If you would like this enabled on your site – or part of your site – please get in contact with our Customer Success Team.

Do you record Angular JS?

Yes, SessionCam will capture Angular JS pages as standard. Many Angular JS sites are built as a Single Page Application, you can also set a Virtual Page Load on the page updates for easy segmentation in our console.

How does SessionCam deal with personal data?

For security purposes, SessionCam will automatically mask sensitive information fields, such as credit card number; bank account number, etc. All other form field interaction can be set to masked from within the SessionCam console. Once data has been set to be masked, this will be encrypted at point of recording and will never leave the user’s browser.

Any data recorded by SessionCam is transferred to our secure environment using SSL encryption. All data stored by SessionCam is secured, stored on AWS (Amazon Web Servers) and protected within our environment using numerous levels of control at an application, data and infrastructure level.


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