SessionCam for IT and Support Teams

Ensuring the day-to-day operation of a company’s website is typically the responsibility of the IT team within most organisations and involves monitoring performance and availability as well as investigating and resolving reported technical errors.

Technical teams have a range of tools for performance and availability monitoring but have great difficulty investigating technical errors on a website. Often errors are reported by customers via email, website surveys or in conversation with a contact centre. This means the description of the problem can be vague and imprecise, making it hard to understand. Often, important details about the browser and device are missing which removes useful context for technical investigations and makes it impossible to recreate the circumstances that generated the error.

SessionCam helps IT teams by providing functions such as:

Session replay, to show the actual website experience delivered for an individual website visitor. Replays can be shared directly from SessionCam into communication tools such as Slack or bugging tracking tools like Jira.

● Counting the most frequently occurring website errors without any custom coding and then using session replay to show examples of customers encountering those errors, so that improvements that reduce the error rate can be identified and conversion increased.

Blog Entries

How Coronavirus is changing online behavior

Many of the UK’s 66 million residents are adapting to these unprecedented times by turning to online shopping and browsing the internet to fight boredom at home. We asked Phil Reay, SessionCam’s Head of Insight, to explore our unique dataset

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The Day the Internet Stopped in the UK

At 8pm last night, the UK stopped for a brief few minutes to step outside of our homes as part of the “clap for carers” campaign. The event was organized on social media to show the nation’s appreciation for the

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