Ensuring the day-to-day operation of a company’s website is typically the responsibility of the IT team within most organisations and involves monitoring performance and availability as well as investigating and resolving reported technical errors.
Technical teams have a range of tools for performance and availability monitoring but have great difficulty investigating technical errors on a website. Often errors are reported by customers via email, website surveys or in conversation with a contact centre. This means the description of the problem can be vague and imprecise, making it hard to understand. Often, important details about the browser and device are missing which removes useful context for technical investigations and makes it impossible to recreate the circumstances that generated the error.
SessionCam helps IT teams by providing functions such as:
● Session replay, to show the actual website experience delivered for an individual website visitor. Replays can be shared directly from SessionCam into communication tools such as Slack or bugging tracking tools like Jira.
● Counting the most frequently occurring website errors without any custom coding and then using session replay to show examples of customers encountering those errors, so that improvements that reduce the error rate can be identified and conversion increased.
Optimizing product listing pages is a challenge for digital teams working on e-commerce websites. From the data we collect, we know that these types of pages prove to be a regular point of struggle for many website visitors. Using our
A big thank you to our trusted partner InfoTrust for taking the time to join us for our latest webinar last week. If you didn’t get a chance to join the webinar on how to elevate your A/B testing
We are delighted to announce our latest technical integration partnership with Qualtrics, the leader in customer experience and creator of the experience management category. Qualtrics, a SAP company, helps organizations manage and improve the four core experiences—customer, employee, product, and brand. With the Qualtrics