Automatically identify where your users struggle
Easily uncover points of frustration
Our unique machine-learning algorithm automatically identifies and measures the areas of your website which cause frustration by calculating a Customer Struggle (CS) score for user behavior on each page and for each session.
Using this, you can focus on watching recordings where users struggle the most and learn which pages are responsible for the most struggle.
Our research shows that reducing struggle will improve your website conversion and digital customer experience.
Measure struggle over time
Measuring customer struggle over time lets you understand and trend performance so you can assess if your website improvements are making it easier for your customers to convert and improving the experience of their visits.
Find high value insights faster
“Instead of trawling through hundreds of session replays to find the cause of the error, SessionCam’s Customer Struggle score brought recordings of frustrated website visitors straight to our attention.“
Optimization Manager, giffgaff