We created SessionCam in 2009 with the simple aim of building the world’s best session replay solution.
The first version of our cloud-based, SaaS solution focused on session replay – recording user behavior on a website and then replaying that experience. Over time, we enhanced this feature to support Angular JS, Ajax-enabled websites, mobile devices and responsive websites.
We built new functionality for heatmaps, conversion funnels, form analytics, alerts and an API. We introduced machine learning algorithms to automatically measure customer struggle and use this as a means of prioritizing which sessions you should watch. We then enhanced introduced new capabilities for automatically detecting website errors.
We remain committed to investing in our product development and we have an exciting road map.
In terms of our marketplace, SessionCam is now one of the oldest and most mature solutions available which means we are one of the world’s most experienced vendors.
We are proud to have been accredited for ISO 27001 for our information security management framework.
We work with mid-market to enterprise sized brands; mostly in E-commerce, Retail and Financial Services across the UK, Europe and North America
Our clients use SessionCam to quickly and easily identify and solve their website conversion problems by being able to accurately visualize customer behavior.
SessionCam delivers success by generating a fast and recurring return on investment (RoI) by improving website usability, increasing conversion rates and reducing customer abandonment.
A typical SessionCam client will increase their conversion by over 55% over 3 years.
We provide full support for the implementation and day-to-day operation of SessionCam through our Customer Success team. We manage a lively community of users and provide regular emails and webinars to share details of new releases and best practice use cases. We run annual user meet-ups and conferences in the UK and US where we share customer success stories, our company plans and our product road map.
We are experts in our field and we are regularly invited to present at industry events and attend hackathons. We author blogs on topics related to analytics, usability and conversion optimisation and share our research data.
We have our own on-house consultancy team providing expert UX/CRO consultancy and advice to clients that choose to supplement their own in-house resources.
SessionCam Ltd is a privately held company with over 90 staff organised across the following functions:
- Sales & Marketing
- Customer Success
- Finance & Operations.
We are based in Norwich; the eastern hub of the UK’s Tech City corridor – Europe’s fastest-growing tech cluster.
SessionCam intelligently detects and measures customer struggle on your website using a scale of 0 (no struggle) to 5 (high struggle). Based on the data we collect, we see an average customer struggle score of 3.4 for shopping cart pages
Designing an effective product display page is critical for every e-commerce website that wants to maximise its sales and revenues. Based on the unique data we collect, we see product display pages have an average Customer Struggle Score of 2.6.
Our Management Team
Chief Executive Officer
Chief Revenue Officer
Chief Technology Officer
Director of Finance and Operations
Director of Customer Success