What is SessionCam?
SessionCam is an intelligent SaaS solution designed to help companies across the globe to optimize the online customer experience and identify website conversion issues. We do this by taking an intelligence-based approach – using machine-learning algorithms to easily find, visualize and understand the points of customer struggle and deliver high-value recommendations.
What information do we collect for our own use?
As part of the account registration process, we will collect the information required to set up a SessionCam account including your name, email address and the website on which you wish to use our services. We will also collect credit/debit card payment information from clients purchasing a paid SessionCam subscription. We have established trusted relationships with third-party partners for our online payment processing.
The web site includes a contact form through which customers can contact us to request further information and arrange a demonstration of our product. The information requested in the contact form is so that we can understand and respond appropriately to that request.
From time to time, we may invite visitors to participate in a web-based survey. Participation is entirely optional and any information we collect is only used to improve the products and services we offer to our clients.
Website usage data
With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (for example search criteria). We use this data to give us a better understanding of how visitors use our website. This information is stored and used for aggregated and statistical reporting.
Our own SessionCam website may also use the SessionCam website recording service. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms.
Data collected by SessionCam from the SessionCam website is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting.
A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information supplied by the user. A cookie cannot read data from your hard disk or read cookie files created by other sites.
SessionCam uses a cookie to store details of the last time you were invited to participate in one of our surveys. SessionCam also uses a cookie to identify return visits to our website by regular users. This information is used to understand the differences in use between a new user and a returning user.
We do not store any personal information about you within these cookies.
Information security framework
SessionCam is committed to ensuring that data is stored, archived or disposed of in a safe and secure manner.
We do not sell, share, rent or exchange any data or information recorded for customers with third-party organizations.
We have a defined set of information security policies that govern and control the way in which the data we collect is stored and managed. Our information security policies include controls against unauthorized access to the data we have collected from our website.
What information do we collect for our clients?
SessionCam provides solutions that let our clients gather details of how their customers use their website. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms.
We do not permit the recording of PCI data or other sensitive data (PII) by our clients. Any data recorded by SessionCam on behalf of our clients is recorded exclusively for their own use.
We do not sell, share or use the data recorded for clients by SessionCam ourselves or with any other third-party organization.
All of the information collected by SessionCam for our clients is encrypted using AES-256 at the point of recording and never leaves the user’s browser.
The information collected is stored and managed within our secure infrastructure which includes physical, hardware and software based security controls. Access to the information we collect is carefully controlled and restricted to authorized individuals only.
Our clients have access to the information collected from their customers only via SessionCam. Client access to the data gathered by SessionCam is restricted to defined, individual user accounts through our web based reporting console, which is under 256-bit SSL encryption.
SessionCam is a product that has been developed and is operated by SessionCam Limited. SessionCam’s security framework is closely aligned with ISO/IEC 27001:2013, the internationally recognised Information Security standard that provides a framework of best practices, policies and procedures that include legal, physical and technical controls involved in an organization’s information risk management processes.
In the UK, we are registered with the ICO, the UK’s independent authority set up to uphold information rights in the public interest in compliance with the Data Protection Act.